Support — FAQ

Gems of Latam is a free-to-play social casino app featuring virtual slot machines. It uses virtual gems (coins) as in-game currency — no real money is ever wagered or won. It's a pure entertainment app inspired by Latin America's rich culture, available free on Google Play.

Several ways! Log in daily for your login bonus (7-day streaks give a Mega Bonus), watch short reward ads inside the app (up to 3 per day, 250 gems each), win in weekly tournaments, or contact our support team for a courtesy top-up. See the Free Gems page for the full guide.

No. Gems of Latam is a social casino game for entertainment only. Gems have no real-world monetary value and cannot be exchanged for cash, prizes, or goods of any kind. The app simulates slot machine mechanics without any real-money gambling.

In the app or on this site, tap Login then select "Forgot Password". Enter your registered email and we'll send a reset link within a few minutes. Check your spam folder if it doesn't arrive. The link is valid for 24 hours.

Gems decrease naturally when you place bets on slot machines. If you believe gems disappeared due to a technical error (not from normal gameplay), contact our support team with your username and the approximate time/date the issue occurred. We'll investigate and restore gems if it was our error.

Try these steps in order: (1) Force-close and reopen the app, (2) Make sure you have the latest version from Google Play, (3) Restart your device, (4) Ensure a stable internet connection, (5) Clear the app cache in Settings → Apps → Gems of Latam. If the problem persists, contact support with your device model and Android version.

Email us at supportgems-of-latam.com with the subject "Account Deletion Request". Include your registered email and username. We'll process the deletion within 30 days and send a confirmation. All game progress and gem balances are permanently removed and cannot be recovered after deletion.

Currently, Gems of Latam is available on Android via Google Play only. We're exploring iOS availability for the future. Follow our Facebook page or check this website for announcements about new platforms.

Use the in-app report button next to any player's profile or message. Alternatively, email supportgems-of-latam.com with details of the incident (username of the player, what happened, approximate time). We review all reports within 48 hours and take appropriate action to keep the community respectful.

Yes. Gems of Latam is intended for players aged 18 and over. While no real-money gambling occurs, the app simulates casino-style gameplay appropriate only for adults. By using the app, you confirm you are 18 years of age or older.

Gems of Latam supports English, Spanish (Español), Portuguese (Português — Brazil), and Polish (Polski). You can change the language from the settings menu inside the app or from the language selector in the website header.